General

•   How can I find the right part for my appliance?

  You may contact us with your appliance’s model number so we can find the correct part for your appliance.

•   How can I know the measurements of the part I am looking for?

  Unfortunately, we do not have or work with measurements. Our expertise is finding out the correct replacement parts based on any given appliance’s Model Number.

•   How can I know if this is the right part?

  You may contact us to know the right part that fits your appliance, we would only need your appliance’s model number and the part you are looking for.

•   How can I know if this is the right part?

  You may contact us to know the right part that fits your appliance, we would only need your appliance’s model number and the part you are looking for.

•   Are All the Parts You Sell brand new, OEM parts?

  Yes, all parts that we sell are brand new. Most of the parts we sell are OEM parts.

•  How do I know I’m purchasing an OEM part?

  Each of our listings are being specified if they are OEM or Genuine meaning they are directly from the manufacture.

•  Can I return this if I changed my mind?

  Yes, within the 60 days of ordering the part if you get cold feet or do not need it anymore you can return the part back to us, you will only need a Return Authorization Number that can be provided by us. Please also note that there is a 20% restocking fee in all orders that were correctly shipped. For more information please refer to the Returns tab.

•  You sent me the wrong part, what can I do?

  Please contact us and let us know, we will gladly help you out in finding a solution and making it right.

•  How can I contact you?

  You may contact us via e-mail, phone or the contact forms. All this information can be found on the HOME page.

•  Do you know when you will be restocked with a part?

  No. Unfortunately, we do not have an estimated date of availability.

•  

  Warranty

  • Is there a warranty in your products?

    Yes, we offer a 60-day warranty in all our parts, this includes damaged or defective parcels. To properly process the warranty, we need some information from your appliance, which is the model and serial number of your appliance.

   

  Shipping

  • I placed an order, when can I expect the tracking information?

    Our hours of operations are Monday to Friday 8 AM until 5 PM Arizona Time. After the order has been sent by the customer, the payment cleared and into our system, we have a 1 Business Day window to process the order during normal Business Days.

  • How can I track my order after it has been shipped?

    You will receive an email confirmation with the tracking information and an estimated delivery date (note: it is really important to add your email to the order)

  • How will my order be shipped?

    All orders are shipped via USPS and in some cases UPS or FedEx. Expedited options are also available.

  • What does expedite shipping mean?

    Expedited shipping means that we will take priority on your order and will be delivered within the estimated time frame. This does not mean that we will send it with the exact service of the title. For example, if you paid for USPS priority mail to receive it within 4 business days and receive it with UPS within 4 business days, please note that we used the shipping payment to make sure you would receive it within the estimated time frame.

  • I am local, can I come and pick up the part?

    We do not offer local pick up. 

  • Do you manage international orders?

    Yes, we do ship internationally. Please note that for international orders might be held by customs; meaning that there’s a possibility that the shipping time frame can take longer than expected.

   

  Payment

  • What payments methods are accepted?

    We accept debit or credit cards and payments through PayPal. Unfortunately, we do not accept checks.

  • What Credit Cards Do You Accept?

    We accept Discover, Visa & Master Cards, PAYPAL.

  • Are transactions on your website safe to use?

    Yes. Our site uses a secure system managed by PayPal powered by BrainTree.

  • Is there a way my information is saved for future orders?

    Yes, you can set up an account. Your account information will be encrypted to prevent identity theft.

  • Can I store payment methods instead of typing them in at checkout?

    No. That is the only information, you are not able to save for safety and avoid any frauds.

  • Do I have to register to place an order?

    No. Registration is not required you can place your order as a guest no problem. By registering, you can store your addresses for easier checkout, and access your order history.

  • Why is the website is not letting me process the order?

    Sometimes this happens when the billing address is incorrect or the part is out of stock. Please verify your billing information before processing order. Feel free to contact us for help.

  • I placed two orders at different times, can they be combined?

    Yes, our system automatically combines the orders when the name and shipping information are the same.

  • What brands are available at Luna Parts?

    We have all the way from Whirlpool to Supco parts, we also manage our own brand which is LP Appliances, is an aftermarket version. For more information on the parts, contact us.

  • The part I received looks somehow different from the original one, what happened?

    Sometimes your appliance’s manufacturer will authorize a substitution for the original part making it look different from the original version and sometimes not mesh correctly with your appliance. If you think this might be your case, please contact us so we may help you out.