Frequently Asked Questions (FAQ)
Welcome to Luna Parts! Below are answers to our most common questions to help you find the right part quickly and confidently.
? Finding the Right Part
How can I find the correct part for my appliance?
The best way is to use your appliance’s model number. Enter it in our search bar or contact us—we’ll help you find the exact match.
How do I know if a part will fit my appliance?
Compatibility is based on your appliance’s model number, not measurements.
If you’re unsure, contact us and we’ll verify it for you.
Do you provide measurements for parts?
No. We specialize in identifying the correct replacement part using model numbers rather than measurements.
What if I order the wrong part?
No problem. You can return it within the return window (restocking fees may apply). Contact us and we’ll help you find the correct part.
? Product Information
Are your parts new?
Yes, all parts are brand new. Most are OEM (Original Equipment Manufacturer) unless otherwise specified.
How do I know if a part is OEM?
Each product listing clearly indicates if the part is OEM or Genuine from the manufacturer.
Why does my replacement part look different?
Manufacturers sometimes update parts.
Even if it looks different, it may still be compatible. If unsure, contact us before installing.
Do your parts come with a warranty?
Yes, we offer a 60-day warranty on all parts, including defective or damaged items.
? Orders & Shipping
When will my order ship?
Orders are processed within 1 business day (Monday–Friday, 8 AM–5 PM Arizona time).
When will I receive tracking information?
You’ll receive an email with tracking details once your order ships.
How do I track my order?
Use the tracking link sent to your email after shipment.
What shipping carriers do you use?
We ship via:
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USPS
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UPS
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FedEx
What does expedited shipping mean?
Expedited shipping ensures faster delivery within the selected timeframe, but the carrier may vary.
Do you offer local pickup?
No, we currently do not offer local pickup.
Do you ship internationally?
Yes. Please note international shipments may experience delays due to customs.
? Returns & Issues
Can I return a part if I change my mind?
Yes. Returns are accepted within the return period. A restocking fee may apply.
What if I received the wrong part?
Contact us immediately—we’ll resolve the issue and make it right.
What if my part arrives damaged?
Notify us within 48 hours with photos, and we’ll assist you with a replacement or refund.
? Payments & Security
What payment methods do you accept?
We accept:
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Credit/Debit Cards
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PayPal
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Apple Pay
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Google Pay
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Venmo
Is my payment information secure?
Yes. Our checkout uses secure encryption and trusted payment processors to protect your information.
Do I need an account to place an order?
No. You can checkout as a guest.
Creating an account allows you to track orders and save your information.
Can I save my payment details?
For security reasons, payment details are not stored.
?️ Inventory & Availability
Do you know when out-of-stock parts will be available?
Unfortunately, we do not have estimated restock dates for unavailable parts.
? Contact Us
Need help?
? Email: info@lunaparts.com
? Location: Chandler, Arizona
We’re here to help you find the right part quickly.
Thank you for choosing Luna Parts!