Order, Shipping or Return Help
Use our Support Center for order changes, delivery issues, returns, damaged items, and refund questions.
Visit Support Center
Luna Parts Customer Care
Contact Us
We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.
Please fill out the form below if you need assistance.
For faster help, include your
order number and
appliance model number
whenever they apply.
Choose the fastest path
How Can We Help?
Choose the option that best matches what you need.
Part Compatibility Help
Send us your appliance model number so we can help verify whether a part is correct for your unit.
General Question
For anything else, send us a support request through Freshdesk and provide as much detail as possible.
Luna Parts Support
Send Us a Message
All Luna Parts customer support requests are handled through Freshdesk so your message is tracked and routed to the right support category.
Help Us Help You Faster
- Include your order number for order-related questions.
- Include the full appliance model number for compatibility questions.
- Describe the issue clearly and include relevant details.
- Attach photos when they help explain the problem.
Shop With Confidence
Luna Parts provides clear shipping and return policies, including no restocking fees on eligible returns.
Return & Refund Policy