Shipping Policy

All orders are processed within 1 business day (Monday–Friday, excluding holidays).

• Orders placed before 2:00 PM MST are typically shipped the same day
• Orders placed after cutoff will ship the next business day

You will receive a confirmation email with tracking information once your order ships.

We offer multiple shipping options at checkout:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Priority Shipping: 1–2 business days

Delivery times are estimates and may vary based on location and carrier delays.

We currently ship to:

• All 50 U.S. states
• U.S. territories (may have longer delivery times)

For international shipping inquiries, please submit a support request before placing your order.

Submit a Support Request

Shipping rates are calculated at checkout based on:

• Package weight
• Delivery location
• Selected shipping speed

Once your order ships, you will receive a tracking number via email.

You can track your order anytime using the provided link.

If your package is marked as delivered but not received:

1. Check with neighbors or your local delivery office
2. Contact the shipping carrier directly
3. Submit the details through the Luna Parts Support Center

Submit a Support Request

We will assist you in filing a claim when possible.

Please ensure your shipping address is correct before placing your order.

• We are not responsible for orders shipped to incorrect addresses provided by the customer
• Address changes may not be possible after the order is processed

If your item arrives damaged:

1. Take photos of the package and product
2. Contact us within 48 hours of delivery
3. Submit the photos and details through the Luna Parts Support Center

Submit a Support Request

We will resolve the issue as quickly as possible.

If you have questions about shipping, tracking, delivery, or a damaged shipment, submit a support request and our team will assist you.

Submit a Support Request

Location: Chandler, Arizona