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Luna Parts Support Center

How can we help?

Select the option that best describes your issue. Providing the requested information helps us route your request to the right team.

Please have your order number and appliance model number available when applicable.
  1. 1 Select your issue
  2. 2 Submit your request
  3. 3 Get help

What do you need help with?

Choose one option so we can collect the right information the first time.

After you click a category, the Luna Parts support widget will open. Choose the matching form under Get Support.

Already contacted us?

Check your existing support request

View your open and previous support tickets, or reply to an existing request.

View My Support Tickets
Quick answers

You may not need to open a ticket

Review common policies and answers before contacting support.

Shipping Information Processing, carriers, delivery, and package issues. Return & Refund Policy Return window, eligibility, and refund processing. Frequently Asked Questions Compatibility, orders, shipping, returns, and warranties.
Compatibility requests

We need the appliance model number — not the number printed on the old part.

The appliance model number is normally found on the manufacturer's model/serial label. A photo of that label is the best way to avoid transcription errors.

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