Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Billing and shipping address
• Email address
• Telephone or mobile number
• Order number
• Appliance model or part information
• Customer-service inquiries and communications
• Information submitted through our contact, support, return, compatibility, or other website forms

When you place an order, payment information may be processed by our third-party payment processors. Luna Parts does not necessarily store complete payment-card information on its own systems.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, referring URLs, cookies, and similar usage information.

How We Use Your Information

We may use information we collect to:

• Process and fulfill orders
• Provide order and shipping updates
• Respond to customer-service inquiries
• Assist with appliance-part compatibility questions
• Operate model-number and compatibility tools
• Process returns, refunds, and warranty-related matters
• Prevent fraud and protect our website and customers
• Improve our website, products, services, and customer experience
• Send communications you have requested or consented to receive
• Comply with legal, tax, accounting, and regulatory requirements

Email Communications

If you subscribe to Luna Parts promotional emails or newsletters, we may send you product information, coupons, promotions, or other marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link contained in the email.

Transactional and customer-service emails relating to an order or support request may still be sent when necessary.

Cookies and Analytics

LunaParts.com may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, prevent fraud, and support advertising or measurement services.

Your browser may allow you to restrict or disable cookies. Some website functionality may not operate correctly if cookies are disabled.

How We Share Information

We may share information with service providers when reasonably necessary to operate our business, including providers involved in:

• Website hosting and ecommerce
• Payment processing
• Shipping and delivery
• Customer support
• Email and communication services
• Fraud prevention
• Analytics
• Accounting, tax, or legal services

These providers may receive information only as reasonably necessary to perform services on our behalf, subject to their own legal and contractual obligations.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect Luna Parts, our customers, or others.

We do not sell SMS opt-in consent to third parties.

Payment Processing

Payments may be processed by third-party payment providers made available through LunaParts.com. Those providers may collect and process payment information according to their own privacy policies and terms.

Shipping Providers

We may provide information such as your name, shipping address, telephone number, email address, and shipment details to shipping carriers and logistics providers as reasonably necessary to fulfill and deliver your order.

Your Privacy Choices

Depending on how you interact with Luna Parts, you may have choices regarding certain communications and information:

• Promotional email: Use the unsubscribe link included in promotional emails.
• SMS messages: Reply STOP to opt out of text messages.
• Cookies: Adjust your browser settings to restrict or remove cookies where supported.
• Personal-information requests: Contact Luna Parts through our Support Center if you would like to ask about personal information associated with you.

State Privacy Rights

Depending on where you live and whether applicable privacy laws apply to Luna Parts or to a particular type of information, you may have certain rights regarding your personal information.

These rights may include the ability to request access to, correction of, or deletion of certain personal information, or to ask questions regarding how information is used or disclosed.

Rights and exceptions vary by jurisdiction. We may need to verify your identity before processing certain requests and may retain information when permitted or required by law.

To submit a privacy-related request, please use our Support Center.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, resolve disputes, enforce agreements, prevent fraud, and comply with legal, accounting, or regulatory obligations.

Children's Privacy

LunaParts.com is intended for general commercial use and is not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites or services. Luna Parts is not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.