Last Updated: August 25, 2026
These Terms & Conditions govern your use of LunaParts.com and purchases or services provided by Luna Parts, LLC ("Luna Parts," "we," "us," or "our"). By using our website, placing an order, or using our services, you agree to these Terms & Conditions.
Website Use
You may use LunaParts.com for lawful purposes, including researching and purchasing appliance replacement parts and obtaining customer support.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for fraudulent or unlawful purposes.
Product Information
Luna Parts makes reasonable efforts to provide accurate product descriptions, photographs, compatibility information, pricing, and availability.
Appliance manufacturers may revise parts, substitute part numbers, or make production changes without notice. Product appearance may also differ from photographs while remaining functionally compatible.
Customers are responsible for providing accurate appliance model information when requesting compatibility assistance.
Orders
All orders are subject to acceptance and product availability.
Luna Parts reserves the right to cancel or refuse an order when reasonably necessary, including in cases involving:
- Pricing or listing errors
- Suspected fraud
- Payment authorization problems
- Product availability
- Shipping restrictions
- Incorrect or incomplete customer information
If Luna Parts cancels an order after payment has been collected, the applicable payment will be refunded.
Pricing
Prices displayed on LunaParts.com are subject to change without notice.
We reserve the right to correct typographical, pricing, product-description, or other website errors.
Payment
Payment must be successfully authorized before an order is processed.
Payments may be processed through third-party payment processors available through LunaParts.com.
Shipping
Shipping times are estimates and may be affected by carrier delays, weather, holidays, address problems, inventory availability, or other circumstances outside Luna Parts' reasonable control.
Our current shipping terms are described in the Luna Parts Shipping Policy.
Returns and Refunds
Returns and refunds are governed by the Luna Parts Return & Refund Policy in effect at the time of the applicable transaction.
Products must otherwise meet the applicable return requirements described in our Return & Refund Policy.
Product Compatibility
Customers should verify compatibility before installation whenever possible.
When requesting assistance from Luna Parts, customers should provide the complete appliance model number from the appliance model/serial identification label.
Compatibility information is provided based on available manufacturer, distributor, catalog, and other product information.
Installation and Safety
Appliance parts may involve electricity, gas, water, moving components, high temperatures, refrigerants, or other hazards.
Installation should be performed by a qualified professional when appropriate.
SMS / Text Messaging Terms
By voluntarily selecting an SMS consent checkbox on a Luna Parts website or support form, you agree to receive customer-service text messages from Luna Parts, LLC regarding your inquiry, order, return, compatibility request, delivery issue, or support request.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
After submitting an opt-out request, you may receive a confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP or contact Luna Parts through our Support Center.
Consent to receive text messages is not required as a condition of purchasing goods or services from Luna Parts.
Mobile carriers are not liable for delayed or undelivered messages.
Luna Parts may modify or discontinue its SMS customer-service program at any time.
SMS communications are also governed by our Privacy Policy.
Intellectual Property
Content appearing on LunaParts.com, including Luna Parts branding, website design, text, graphics, logos, and original content, may be protected by trademark, copyright, or other intellectual-property laws.
Nothing in these Terms grants permission to use Luna Parts intellectual property except as necessary to use the website for its intended purpose.
Third-party trademarks, manufacturer names, appliance brands, and part numbers remain the property of their respective owners.
Disclaimer
To the extent permitted by applicable law, LunaParts.com and its content are provided on an "as available" basis.
Luna Parts does not guarantee that the website will always operate without interruption or error.
Limitation of Liability
To the maximum extent permitted by applicable law, Luna Parts will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products purchased through it.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Privacy
Your use of LunaParts.com is also subject to the Luna Parts Privacy Policy.
Changes to These Terms
Luna Parts may update these Terms & Conditions periodically.
The current version will be posted on this page along with the applicable "Last Updated" date.
Governing Law
These Terms & Conditions are governed by applicable laws of the State of Arizona and the United States, without regard to conflict-of-law principles.
Questions About These Terms?
Questions regarding these Terms & Conditions can be submitted through the Luna Parts Support Center.
Contact Luna Parts SupportChandler, Arizona
United States