30-Day Return Window
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging
- Must not be installed or altered
Luna Parts Policies
Return & Refund Policy
Review return eligibility, compatibility responsibility, return shipping, damaged items, exchanges, and refund processing.
Luna Parts, LLC · Last updated: April 1st, 2026
30-Day Return Window
Returns are accepted within 30 days of delivery when eligibility requirements are met.
Compatibility Matters
Customers are responsible for verifying part compatibility before purchasing.
No Restocking Fees
Luna Parts does not charge restocking fees on eligible returns.
Returns & refunds
Return Requirements and Refund Information
The following information is the current Luna Parts return and refund policy.
IMPORTANT: Compatibility Responsibility
Customers are responsible for verifying part compatibility before purchasing.
We strongly recommend:
- Checking your appliance model number
- Submitting a compatibility request if you are unsure
Returns due to incorrect part selection are accepted when they meet the return eligibility requirements. Luna Parts does not charge restocking fees.
Non-Returnable Items
The following items cannot be returned:
- Installed or used parts
- Electrical components once installed
- Items damaged due to improper installation
- Final sale or clearance items
No Restocking Fees
Luna Parts does not charge restocking fees on eligible returns.
Returns must still meet the eligibility requirements described in this policy, including the applicable return window and item-condition requirements.
Original shipping costs are non-refundable unless the return is due to an error by Luna Parts or an eligible damaged or defective item.
Return Shipping
- Customer is responsible for return shipping costs
- We recommend using a trackable shipping method
- We are not responsible for lost return packages
Damaged or Defective Items
If your item arrives damaged or defective:
- Submit a support request within 48 hours of delivery
- Provide photos of the item and packaging
- Include your order number and a description of the issue
Report a Damaged or Defective Item
We will provide a replacement or refund at no cost when the claim qualifies under this policy.
Exchanges
We do not process direct exchanges.
To exchange an item:
- Return the original item
- Place a new order for the correct part
If you are unsure which replacement part you need, submit a compatibility request before placing the new order.
Refunds
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing time is typically 3–5 business days
You will receive an email confirmation once the refund is issued.
If you need help with an existing refund, submit a support request.
How to Start a Return
To initiate a return, submit a request through the Luna Parts Support Center.
Please include:
- Order number
- Reason for return
- Photos, if applicable
Our team will review your request and provide return instructions.
Need Return or Refund Help?
Luna Parts customer support requests are handled through our Support Center.
Luna Parts, LLC
Chandler, Arizona
Thank You
We appreciate your business and are committed to helping you find the right part the first time.
Need return help?
Start with the Luna Parts Support Center
Choose Return an Item, Damaged / Defective, Wrong Item Received, Refund Status, or another matching support option so our team receives the information needed to assist you.