Return & Refund Policy
Luna Parts, LLC
Last updated: [April 1st, 2026]
? 30-Day Return Window
We accept returns within 30 days of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Must include original packaging
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Must not be installed or altered
⚠️ IMPORTANT: Compatibility Responsibility
Customers are responsible for verifying part compatibility before purchasing.
We strongly recommend:
? Checking your appliance model number
? Contacting us if you are unsure
Returns due to incorrect part selection are accepted, but may be subject to a restocking fee.
? Non-Returnable Items
The following items cannot be returned:
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Installed or used parts
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Electrical components (once installed)
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Items damaged due to improper installation
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Final sale or clearance items
? Restocking Fees
A 15–25% restocking fee may apply to:
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Incorrectly ordered parts
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Opened but unused items
Original shipping costs are non-refundable.
? Return Shipping
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Customer is responsible for return shipping costs
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We recommend using a trackable shipping method
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We are not responsible for lost return packages
? Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide photos of the item and packaging
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Email: info@lunaparts.com
We will provide a replacement or refund at no cost.
? Exchanges
We do not process direct exchanges.
? To exchange an item:
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Return the original item
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Place a new order for the correct part
? Refunds
Once your return is received and inspected:
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Refunds are issued to the original payment method
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Processing time: 3–5 business days
You will receive an email confirmation once the refund is issued.
? How to Start a Return
To initiate a return, contact us:
Email: info@lunaparts.com
Include:
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Order number
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Reason for return
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Photos (if applicable)
We will provide return instructions.
? Contact Information
Luna Parts, LLC
Chandler, Arizona
Email: info@lunaparts.com
? Thank You
We appreciate your business and are committed to helping you find the right part the first time.