Find quick answers about part compatibility, shipping, returns, payments, warranties, and ordering from Luna Parts.
The best way to find the correct replacement part is by using your appliance's model number. Enter the model number in the Luna Parts search bar to locate compatible parts.
If you are unsure, send us the complete appliance model number and our support team can help verify compatibility.
Compatibility is determined using your appliance's model number, not measurements and not simply the number printed on the old component.
If you are unsure, send us your appliance model number before ordering.
The model number is normally located on the manufacturer's model/serial label attached to the appliance.
Model # HelpNo. Luna Parts specializes in identifying replacement parts using appliance model numbers rather than measurements.
Eligible items may be returned within the applicable return period. Luna Parts does not charge restocking fees.
If you need help identifying the correct replacement part, submit a compatibility request before ordering again.
Yes. All parts are brand new. Most are OEM (Original Equipment Manufacturer) unless otherwise specified in the product listing.
Each product listing indicates whether the part is OEM, Genuine, or otherwise identified by the manufacturer or brand.
Manufacturers sometimes update or supersede parts. A newer replacement may look different from the original while still being compatible with your appliance.
If you are unsure, verify compatibility before installing it.
Yes. Luna Parts offers a 60-day warranty on parts, subject to the applicable warranty and return requirements.
Orders are generally processed within 1 business day, Monday through Friday, excluding holidays.
Tracking information is sent by email after your order ships.
Use the tracking link provided in your shipment notification email.
Luna Parts may ship orders using:
Expedited shipping provides a faster shipping service based on the option selected during checkout. The carrier used may vary.
No. Luna Parts currently does not offer local pickup.
International shipments may be available. Customs processing and carrier requirements may cause additional delivery delays.
Use the Luna Parts Support Center for delayed, missing, damaged, or returned packages.
Submit a Support RequestYes. Eligible items may be returned within the applicable return period.
No. Luna Parts does not charge restocking fees.
Submit a support request with your order number and details about the item received.
Submit a Support RequestNotify Luna Parts within 48 hours. Include photos of the product and packaging along with your order information.
Report a Damaged ItemAvailable payment methods may include:
Yes. Luna Parts uses secure checkout technology and trusted payment processors.
No. You may check out as a guest. Creating an account can make accessing order information easier.
Payment information is handled securely by the applicable payment processor.
Unfortunately, Luna Parts generally does not have estimated restock dates for unavailable products.
Customer support is handled through Freshdesk so your request can be tracked and routed to the appropriate team.